user research

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Automated Testing. A Great, Cheaper Way To Validate Mini Features

Problem Client service team received a significant number of messages with complaints about the following challenges in the app’s mobile player: Design Prototype A new feature of switching episodes directly in the player, different wording to describe language audio and subtitles, back button to quit player were designed in a prototype and had to be […]

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Usability Testing. Code Cleanup, A Great Chance To Improve Usability Of A TV App

Problem The code of the TV app of my client’s video-streaming platform needed to be rewritten (the old code caused issues). It was an opportunity to do a research study to find out areas for usability improvements. Method Moderated 1h-long interviews with 5 users. Scenario included 4 tasks per user. Users were invited to explain

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